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Privacy Policy
MK Vet Physio
Effective Date: 10 January 2026
Last Updated: 22 February 2026
1. Who We Are
MK Vet Physio is a veterinary physiotherapy service run by Milly Kipling, providing professional physiotherapy treatment for horses and other animals across the UK.
For the purposes of UK data protection law, MK Vet Physio is the Data Controller of your personal information.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
MK Vet Physio
Email: info@mkvetphysio.co.uk
Phone: 07568 493 020
Location: Darlington, United Kingdom
2. What Information We Collect
We may collect and process the following personal data:
Client Information
- Full name
- Address
- Email address
- Telephone number
- Veterinary practice details
- Payment details (where applicable)
Animal Information
- Animal name
- Age, breed and history
- Veterinary diagnosis and treatment details
- Clinical notes and treatment records
Website Information
When you visit mkvetphysio.co.uk, we may collect:
- IP address
- Browser type and version
- Pages visited
- Date and time of visit
- Cookies (see section 7)
3. How We Use Your Information
We use your information to:
- Provide veterinary physiotherapy services
- Communicate about appointments and treatments
- Liaise with your veterinary surgeon (with consent)
- Maintain accurate clinical records
- Process payments and issue invoices
- Respond to enquiries
- Improve our website and services
- Comply with legal and professional obligations
We only process personal data where we have a lawful basis under UK GDPR, including:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Your consent (where required)
4. Sharing Your Information
We will never sell your personal data.
We may share information with:
- Your veterinary surgeon (with your consent)
- Professional indemnity insurers
- Accountants or payment processors
- IT and website service providers
- Regulatory or legal authorities if required by law
All third parties are required to respect the security of your data.
5. Data Storage and Security
We take appropriate technical and organisational measures to protect your data from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
Clinical records are stored securely (electronically and/or in locked physical storage where applicable).
6. How Long We Keep Your Data
We retain client and clinical records for as long as required to:
- Meet professional and insurance requirements
- Comply with legal obligations
Typically, records are retained for a minimum of 7 years, or longer where necessary.
7. Cookies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Ensure website functionality
You can manage or disable cookies through your browser settings.
If using analytics tools such as Google Analytics, ensure a cookie banner is installed to obtain consent.
8. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (where legally permissible)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us using the details above.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on mkvetphysio.co.uk.